Hospital Saves Time, Money With OpenText RightFax Fax Over IP

The University of Kansas Hospital is one of the United States’ leading academic medical centers. The hospital provides clinical experience and residency positions for students in a multidisciplinary approach to patient care. As a 600-bed facility, the hospital retains more than 4,500 employees and 500 physicians.

To manage the weekly transfer of thousands of medical files, the University of Kansas Hospital (UKH) relied on dozens of fax machines, multi-function devices, and fax servers. Disparate faxing methods across the organization produced challenges.

Service Delays

Inefficiencies and unreliability, inherent to hardware-based faxing, occasionally impeded employee productivity and patient satisfaction. Delays became an issue, according to Keith Anetsberger, System Administrator with Information Technology Services for UKH. “It could be a slow process to print out documents and manage them in a faxing environment,” he says. With a single fax delivery averaging 10 minutes, employees could spend up to four hours per week simply standing by fax machines.

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