Why You Can't Afford Not To Offer Online Patient Payment Options

In this podcast, Health IT Outcomes's editor in chief, Ken Congdon, speaks with Brian Clubb, director of product management for Emdeon Business Services, about the positive impacts that online patient payment options can have on your facility's revenue cycle.

The Internet has revolutionized customer-to-business interactions as we know them. Several industries, particularly the retail and banking industries, offer the ability to shop, pay for their items, access bank accounts, or transfer funds at time, day or night, all from the comfort of their own homes.

This level of convenience is something customers have come to expect in most industries, but not in healthcare. The healthcare industry has been slow to adopt online self-service tools for scheduling, billing, or even patient data review. However, the benefits of these tools both to the patient and to the healthcare facility can be profound.

One online tool in particular, online patient billing, has the potential to improve customer service while increasing cash flow and streamlining your revenue cycle.