Case Study: Appalachian Regional Healthcare: Rural Healthcare System Drops AR Days And Cleans-Up Claims With HealthPort

When the Appalachian Regional Healthcare System (ARHS) was formed in 2004, the organization's vision was to build a regional healthcare system that enhanced quality of life and resulted in healthier individuals. Likewise, Rayanna Moore, BSHM, MSOM and System Director of Revenue Cycle, had a mission when she joined the organization in early 2008. Moore's mission was to enhance revenue cycle operations and create a healthier bottom line for ARHS.

To accomplish her mission Moore quickly identified three important initiatives: centralize business office functions; reduce accounts receivables (AR) days; and clean-up billing claims. She turned to HealthPort's Revenue Cycle Management™ (RCM) system to successfully meet each one of these goals.

Today RCM is installed at all three ARHS hospital locations. The system has led to dramatic reductions in AR days, denied claims, and billing backlogs while supporting the organization's move to a new central business office (CBO).

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